Refund policy

At The Vyora, we strive to deliver quality products. Please read our policy carefully before making a purchase.

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Return Window

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

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Eligibility for Return

To be eligible for a return:

• The item must be damaged or defective at the time of delivery.
• The item must be unused, in the same condition as received, with original packaging and tags.
• You must provide proof of purchase (order ID/receipt).
• Clear photos or videos of the damaged product are required.

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Return Process

To initiate a return, contact us at:
📧 connect@thevyora.com

Please include:

• Order ID
• Proof of damage (images/videos)
• Brief description of the issue

Important:

• Returns will only be accepted after approval via email.
• Items sent without prior approval will not be accepted.
• Return shipping instructions will be shared once your request is approved.

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Damages and Issues

Please inspect your order upon delivery. If the item is damaged, defective, or incorrect, contact us within 7 days so we can resolve the issue.

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Non-Returnable Items

We do not accept returns in the following cases:

• Change of mind
• Wrong item ordered by the customer
• Used or damaged after use
• Minor color/design variations
• Sale items or gift cards

Certain items like personal care products, perishable goods, and customized products are also non-returnable.

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Exchanges

We do not offer direct exchanges. If your item is eligible, you may request a return and place a new order separately.

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No Warranty Policy

All products sold on The Vyora come with no warranty, unless explicitly mentioned on the product page.

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Refunds

• Once your return is received and inspected, we will notify you about approval.
• If approved, the refund will be processed to your original payment method within 5–7 business days.
• It may take additional time for your bank/payment provider to reflect the refund.

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Contact Us

For any questions regarding returns or refunds:
📧 connect@thevyora.com